Welcome to Vetool
At Vetool, we're committed to protecting your personal information and being transparent about how we collect and use your data.
This Privacy Policy applies to the privacy practices of (1) Vetool on its website, located at https://vetool.app; (2) all products or services provided by us and described on the website; (3) on the Vetool mobile and web applications; (4) our email channels (collectively, the "Platform") and to Vetool's other interactions with users of the website, application, or Platform. When using the Platform, there may be additional notices about information practices and choices. Please read those additional privacy disclosures to understand how they apply to you.
Who We Are
Vetool is a platform operated by OCTOPUSPRELUDE, LDA. OCTOPUSPRELUDE, LDA is a registered company responsible for developing and maintaining the Vetool platform.
We are dedicated to providing veterinary services while respecting your privacy.
Consent
By using Vetool, you agree to the terms of this privacy policy and terms of use and consent to Vetool the collection, use, and disclosure practices, and other activities as described in this Privacy Policy, and any additional privacy statements that may be posted on an applicable part of the Platform. If you do not agree and consent, please discontinue the use of the Platform, and uninstall all related downloads and applications.
What Personal Information We Collect
We collect the following personal information:
- Your name
- Your email address
- Your preferred language
We also collect usage data about how you interact with our platform. This helps us:
- Improve our service
- Enhance user experience
- Detect and fix technical issues
Third-Party Services and Data Sharing
To operate our platform effectively, we use trusted third-party services that may process your data:
- Analytics: We use analytics tools to understand platform usage and improve our service. These tools may collect and process usage data.
- Communication:
- Email communications are sent through third-party email service providers
- These providers may temporarily store and process your email address to deliver messages
- Cloud Services: We use cloud hosting and storage services to maintain our platform's infrastructure
- Artificial Intelligence (AI): We utilize third-party AI services to power certain features. These services may process data relevant to the specific feature being used.
While these third-party services process data on our behalf, we ensure they:
- Comply with GDPR requirements
- Maintain strict data protection standards
- Only use your data for the specific purposes we define
- Do not sell or independently use your personal information
How We Use Your Information
We use your personal data to:
- Provide and personalize our services
- Communicate with you about your account
- Improve our platform's functionality
- Respond to your support requests
Your Rights
You have the right to:
- Request access to or deletion of your personal data
- Request correction of your information
- Object to data processing
- Request a copy of your personal data
- Withdraw consent at any time
Request Account/Data Deletion
- Send an email to the address in the "Contact us" section below with the subject "Account Deletion Request"
- Include the email address associated with your Vetool account
- We will verify your identity to prevent unauthorized deletion
- Upon verification, we will:
- Permanently delete your account
- Remove all personal data from our active systems
- Ensure deletion across our third-party service providers
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data transmission
- Secure storage systems
- Restricted access to personal information
Data Retention
We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Typically, this means we keep your data active while you use the Vetool platform.
Contact Us
If you have any questions about this privacy policy or your data, please contact us at: support{'@'}vetool.com
Last updated: 18.11.2024